Opportunity
Amidst the challenges of COVID-19 and approaching its 25th anniversary, The Center for Adoption Support and Education (C.A.S.E.) sought a new strategic direction.
Process
Onward conducted a comprehensive review, analyzing documents across finance, HR, development, communication, and program outcomes. This was complemented by over 10 director interviews using the McKinsey Seven-S framework and 25 external interviews with various stakeholder groups. A confidential all-staff survey was added to gather staff insights, and the findings were categorized to identify consensus and conflict. In collaboration with a steering committee, Onward presented an organizational health assessment to the board and facilitated strategic discussions.
Impact
The application of strategic tools, scope management, advanced data collection & visualization, and facilitated discussions among the board and staff, informed the C.A.S.E. model, promoted organizational learning, and strengthened internal capacity. This effort culminated in C.A.S.E.’s transformational decision to evolve into a national demonstration teaching clinic, dedicated to educating therapists nationwide, amplifying its impact and ensuring long-term sustainability.